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Terms & Conditions That Protect Your Account

When you open an account with us, you're entering a straightforward agreement designed to keep your wallet secure and your gameplay clear.

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TERMS & POLICY HELP

How to Reach Us About Your Account Terms

Questions about how our terms apply to your account? Our support team is here to walk you through them. You can reach us via live chat, email, or through the settings menu in your account, and we'll clarify what any clause means for your withdrawals, data, or account status.

Team online

Live Chat

Open the chat icon in the bottom right of your screen during account hours. Our team answers questions about account terms, withdrawal verification and suspension clauses in real time.

Email Support

Write to our support address with your account username and specific question about the terms. We'll reply within 24 hours with a detailed explanation of how that clause applies to your account.

Account Settings

Head to Settings > Policies in your account dashboard to view a plain-language summary of key terms, your data retention period, and how to request changes to your account restrictions.

DATA & ACCOUNT SECURITY

How We Protect Your Data Under These Terms

These terms set out exactly what we do with your personal information—your name, payment details, transaction history and device data.

Payment Encryption

All transactions via DANA, OVO, GoPay and QRIS run through SSL encryption. Your payment details never touch our servers in plain text, and every deposit and withdrawal is verified before settlement.

Data Retention

We store your account data, transaction history and device logs for 24 months from your last login. After that period, inactive account records are anonymized unless local law requires us to hold them longer.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings without affecting account access.

Account Access Control

You set a password and can enable two-factor authentication via your registered email or phone number. We never store your password in plain text and log out inactive sessions after 30 minutes on mobile.

Request Your Data

Under these terms, you can request a copy of all your account data—deposits, withdrawals, login history and personal details. Contact support from your account settings; we'll deliver it within 14 days.

Dispute & Withdrawal

If you dispute a transaction or want to close your account and retrieve your balance, these terms outline the verification process. Withdrawals are processed within 2–5 business days depending on your payment method.

Frequently Asked Questions About Our Terms

These questions come straight from conversations with our players about what the terms mean for your account, your money, and your rights.

Your account agreement is this Terms & Conditions document. When you sign up, you confirm you've read and agreed to these terms. They outline how deposits via DANA, OVO, GoPay and QRIS work, how we verify your identity, what happens if your account is suspended, and how we handle your data. You can review the full terms at any time in your account settings under Policies.

The terms take effect the moment you click 'I agree and create my account' during signup. From that moment, you are bound by these terms. Any updates we make to the terms are posted in your account dashboard at least 30 days before they go live. If you do not agree with a change, you can close your account and withdraw your balance.

Yes. You can close your account and request a full withdrawal of your balance at any time. If you dispute a transaction or term, our support team will review your case within 5 business days. Withdrawal to DANA, OVO, GoPay or bank transfer typically clears within 2–5 business days from approval, depending on your payment provider.

After you close your account, we retain your personal data for 24 months to comply with local law and resolve any disputes. After 24 months, your data is anonymized and deleted unless local law requires longer storage. You can request early deletion in writing to support; we'll respond within 14 days.

If we suspend your account—for example, to verify your identity or investigate unusual activity—these terms allow us to hold your balance temporarily. We will notify you via email with the reason and the steps to resolve it. Most verification processes take 2–7 business days. You can contact support to speed up the review.

Yes. All payments are encrypted and processed through verified payment partners. Your payment details are never stored on our servers. Every deposit is verified before it credits your account balance, and every withdrawal is confirmed twice—once by you and once by our anti-fraud system—before it leaves our wallet.

Yes. Under these terms, you can request a full export of your account data—all deposits, withdrawals, game history and personal details. Use the Data Request form in your account settings under Policies. We'll deliver your data within 14 days in a standard digital format. There is no fee for this request.

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